We're committed to providing you with the best shopping experience, and we want to ensure your satisfaction with every purchase. Please read this policy carefully to understand how returns and refunds are handled. This policy applies to all purchases made through the Via North website ("the Site").
1. Return Eligibility
1.1 Unopened and Unused Products: We accept returns for unopened and unused products within 28 days of the delivery date.
1.2 Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving the product. We will provide instructions for returning the item and arrange for a replacement or refund.
2. Return Process
2.1 Contact Us: To initiate a return, please contact our customer support team. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2.2 Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and further instructions for returning the product.
2.3 Packaging: Please ensure the item is securely packaged to prevent damage during transit. Include the original packaging, all accessories, and a copy of the original invoice.
3. Refund Process
3.1 Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return eligibility criteria.
3.2 Refund Options:
a) Full Refund: If the item meets our return criteria, we will issue a full refund to your original payment method.
b) Partial Refund: In some cases, a partial refund may be issued based on the condition of the returned item or if only a portion of the order is being returned.
3.3 Refund Timeframe: Refunds will be processed within [number of days] after the returned item is received and inspected. Please note that the time it takes for the refund to reflect in your account may vary based on your payment provider.
4. Non-Refundable Items
Certain items are non-refundable, including but not limited to digital products, gift cards, and personalized or custom-made items.
5. Shipping Costs
5.1 Return Shipping: Customers are responsible for the cost of return shipping unless the item is being returned due to damage or an error on our part.
5.2 Original Shipping: Original shipping costs are non-refundable unless the return is due to a damaged or incorrect item.
6. Contact Us
If you have any questions or concerns regarding our Returns and Refunds Policy, please contact our customer support team.