We're here to address your questions about our returns and refunds policy, as well as provide information on estimated delivery times for both domestic and international purchases.
Returns and Refunds
Q: What is your returns policy? A: We accept returns for unopened and unused products within 28 days of the delivery date. For damaged or incorrect items, please contact us within 7 days of receiving the product.
Q: How do I initiate a return? A: To initiate a return, please contact our customer support team. We'll guide you through the process and provide a Return Authorization (RA) number.
Q: What should I include in my return shipment? A: Please include the original packaging, all accessories, and a copy of the original invoice. This helps us process your return efficiently.
Q: How long does it take to receive a refund? Refunds will be processed within 2 days after we receive and inspect the returned item. The time it takes for the refund to reflect in your account may vary based on your payment provider.
Delivery Times
Q: What is the estimated delivery time for domestic purchases? A: For domestic orders, you can typically expect your order to be delivered within 5 days from the date of order confirmation.
Q: What is the estimated delivery time for international purchases? A: International delivery times vary depending on the destination country. On average, international orders are delivered within 14 days from the date of order confirmation. Please note that customs processing in the destination country may affect delivery times.
Q: How can I track my order? A: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
Q: What if my order is delayed? A: While we make every effort to ensure timely delivery, external factors beyond our control (such as customs delays or unforeseen logistical issues) can occasionally cause delays. If your order is significantly delayed, please contact our customer support team for assistance.
Q: What if my order arrives damaged or incorrect? A: If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving the product. We'll provide instructions for returning the item and arrange for a replacement or refund.
Contact Us
If you have additional questions about our returns and refunds policy, delivery times, or any other inquiries, please feel free to reach out to our customer support team.